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Caller ID V718-080-9060021 No message left three calls today alone...
PM
 Jul 18th, 2013
I found out who these people are:

CDA Law Center
180 Avenida La Pata, Suite 204
San Clemente, CA 92673
USA
Ph: 877.499.4435
Fax: 949.334.1800
http://www.cdalawcenter.com

I think a class action is the next step. Have you filed a complaint against them on the do not call list? I have - you should too.

Then contact the Orange County DA with your complaint: Bureau@da.ocgov.com

and the BBB. http://www.la.bbb.org/Home.aspx
Elizabeth H
 Oct 27th, 2012
thank you so much resident47. I do not know where my mind was at that time but the thing is that I came home with a very expensive gift (my daughter is graduating from university) My balance at that time was 0. the sales person said that i could get a good discount if i open a club account. (the sales person did everything else) what i remember very clearly is that she told me the payments would be no more than $50. when i got the statement it was more than i could afford in a year, i went back to the store to returned the purchase but was told that i only had 30 days,(the time it took to get a statement), I made 2 payments. but now not even my mother can help me out anymore. so my account is past due with a huge balance. I have called CCS at the 1800# and was told i could return the purchase, but when i called Macy's the answer was no. I do not know if the account is already in collections, i do not answer the phone unless i know who it is. today i called CSS again and asked if they can lower the payments to what i can afford and extend the payment period but this they told me they cannot do. I do not wish to go through the VP again because she was very rude and embarrassed me in front of other customers. besides even if they lower the payments i know i wont be able to afford them. It was a very irresponsible act to do, I regret it so much, I am going through a hard time dealing with this- I feel like at any moment they are going to come and get me. I do not go out of the house much and this situation is making it more difficult. I have heard of the term "buyers remorse" before, when I was working but i have never been in a similar situation. This is the very first time I find myself in a problem with a department store. I am going to continue calling CS but in the meantime they are already adding late fees- interest will accrued 7/11 but from the date of purchase. the reason why i though i could afford this is because after i pay all other bills i end up with a little bit for recreational activities. how can i make them take back the purchase item. i have been calling around and one person said i had 10 days, the other 30 days, yet another said 180 days. I called head quarters in Ohio but was not able to get in touch with anyone. Thank you for letting me share this with you.
Correa-thanks
 Oct 22nd, 2010
For the benefit of anyone called by REI.

REI is an FSA registered company and must follow regulated compliance procedures. If you have a complaint about their services

that is not resolved you have recourse to both the Financial Services Authority and the Financial Ombudsman (details below).

About the insurance REI supply.

REI do not supply warranties. Beware of companies who supply warranties as they are not regulated and many have been shut down by Trading Standards Agency. Be very careful if you are offered a warranty as these do not have to be underwritten and if the company folds your warranty folds with it.

The insurance REI supply is genuine underwritten insurance from reputable and known insurers in the market place which is designed to save the customer money over many current high street mobile phone suppliers and their insurers who tend to overprice their mobile phone insurance.

The typical insurance which REI sell will cost £133.20 over the term of an 18 month phone contract (note REI insurance is monthly so you are not locked into a contract and you can cancel at any time).

Compare this with insurance provided by the networks and high street providors.

O2 £10.00 pm over 18 months = £180 - Save £46.80
Carphone Warehouse @ £13.99pm over 18 months = £251.82 - Save £118.62

Please note: You will always have a 14 day cooling off period in which to check that your new insurance is appropriate and please do the sums and see if it works for you. If not you can still cancel the policy for a full refund.

Advertising Calls

Under current laws and compliance REI are allowed to make what is termed an 'advertising call' to potential customers, however they must say who they are and why they are calling. They also must explain all details of the product and they must not proceed with a sale unless they get verbal confirmation from the customer.

An FSA regulated company like REI must comply with strict compliance rules and all agents follow a script which outlines who they are and why they are calling. In the case of the script REI currently use, their agent will mention their name 3 times and also how they are regulated, also if you take the insurance with them that you must cancel your previous policy if you have one, and finally, that REI are not associated with your mobile phone provider or current insurer. The agent will require confirmation from the customer that they understand this before they proceed. Agents are strictly monitored but if you think that these procedures have not been followed, REI would like to know so please call them on their customers sevices number 01792 222322 / 222324 so that they can investigate.

If you sign up with REI they will send you a welcome letter with all the details about themselves including contact details and how to contact the FSA and the Insurance Ombudsman if you have a problem. For clarification this letter also states all the information again that was given in the script by the agent. The letter also gives you a 14 day cooling off period from receipt of your policy, so that if you are not happy about anything you have the right to cancel by calling their customer services.

Complaints

Under FSA regulations, if you are not happy with anything you should make a complaint to the company concerned who must deal with it in a set time guideline. However if you are still not happy you have recourse to the Financial Ombudsman or the FSA and they will look into it for you. (all details below)

Real Estate International (Financial Services) Limited 91 High Street
Gorseinon
Swansea
SA4 4BL
Customer Services: 01792 222322 / 222324
FAX: 01792 224055

EMAIL: info@reifs.co.uk


Real Estate International (Financial Services) Limited
are an appointed representative of Comparisure Ltd
which is authorised and regulated by the
Financial Services Authority.
---------------------------------------------------
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR

Consumer helpline: 0300 123 9 123 or 0845-080-1800
open 8am to 6pm, Monday to Friday

Website: http://www.financial-ombudsman.org.uk/consumer/complaints.htm
----------------------------------------------------
Financial Services Authority
25 The North Colonnade,
Canary Wharf,
London
E14 5HS
Consumer Helpline: 0300-500-5000
Website: http://www.fsa.gov.uk
Martyn Smith
 Feb 15th, 2010
For the benefit of anyone called by REI.

REI is an FSA registered company and must follow regulated compliance procedures. If you have a complaint about their services

that is not resolved you have recourse to both the Financial Services Authority and the Financial Ombudsman (details below).

About the insurance REI supply.

REI do not supply warranties. Beware of companies who supply warranties as they are not regulated and many have been shut down by Trading Standards Agency. Be very careful if you are offered a warranty as these do not have to be underwritten and if the company folds your warranty folds with it.

The insurance REI supply is genuine underwritten insurance from reputable and known insurers in the market place which is designed to save the customer money over many current high street mobile phone suppliers and their insurers who tend to overprice their mobile phone insurance.

The typical insurance which REI sell will cost £133.20 over the term of an 18 month phone contract (note REI insurance is monthly so you are not locked into a contract and you can cancel at any time).

Compare this with insurance provided by the networks and high street providors.

O2 £10.00 pm over 18 months = £180 - Save £46.80
Carphone Warehouse @ £13.99pm over 18 months = £251.82 - Save £118.62

Please note: You will always have a 14 day cooling off period in which to check that your new insurance is appropriate and please do the sums and see if it works for you. If not you can still cancel the policy for a full refund.

Advertising Calls

Under current laws and compliance REI are allowed to make what is termed an 'advertising call' to potential customers, however they must say who they are and why they are calling. They also must explain all details of the product and they must not proceed with a sale unless they get verbal confirmation from the customer.

An FSA regulated company like REI must comply with strict compliance rules and all agents follow a script which outlines who they are and why they are calling. In the case of the script REI currently use, their agent will mention their name 3 times and also how they are regulated, also if you take the insurance with them that you must cancel your previous policy if you have one, and finally, that REI are not associated with your mobile phone provider or current insurer. The agent will require confirmation from the customer that they understand this before they proceed. Agents are strictly monitored but if you think that these procedures have not been followed, REI would like to know so please call them on their customers sevices number 01792 222322 / 222324 so that they can investigate.

If you sign up with REI they will send you a welcome letter with all the details about themselves including contact details and how to contact the FSA and the Insurance Ombudsman if you have a problem. For clarification this letter also states all the information again that was given in the script by the agent. The letter also gives you a 14 day cooling off period from receipt of your policy, so that if you are not happy about anything you have the right to cancel by calling their customer services.

Complaints

Under FSA regulations, if you are not happy with anything you should make a complaint to the company concerned who must deal with it in a set time guideline. However if you are still not happy you have recourse to the Financial Ombudsman or the FSA and they will look into it for you. (all details below)

Real Estate International (Financial Services) Limited 91 High Street
Gorseinon
Swansea
SA4 4BL
Customer Services: 01792 222322 / 222324
FAX: 01792 224055

EMAIL: info@reifs.co.uk


Real Estate International (Financial Services) Limited
are an appointed representative of Comparisure Ltd
which is authorised and regulated by the
Financial Services Authority.
---------------------------------------------------
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR

Consumer helpline: 0300 123 9 123 or 0845-080-1800
open 8am to 6pm, Monday to Friday

Website: http://www.financial-ombudsman.org.uk/consumer/complaints.htm
----------------------------------------------------
Financial Services Authority
25 The North Colonnade,
Canary Wharf,
London
E14 5HS
Consumer Helpline: 0300-500-5000
Website: http://www.fsa.gov.uk
Martyn Smith
 Feb 15th, 2010
I am one of the idiots that just called the 1800 # to set up an account for my husband can call me. He told me that its $25 for 5 call that last 20 a piece. I'm waiting for him to call me. I told my husband that he knows I hate using the credit card over the phone but if its the only way for him to call me instead of me buying phone cards every wk. Well I called the # and its $50, $100 or some other shit. Where's the $25 purchase. Well I really hope they don't screw me. I'm gonna be one pissed bitch if I get other charges on my account. As for my husband , he owes me big. What's the number to block the calls when he gets out? They say if you don't receive calls for 180 days it automatically cancels your account
anna
 Feb 15th, 2010

6 Comments