missed
survey
questions
icm
ringing
listed
line
company
replied
course
personal
These people have no right whatever to intrude into personal phone lines. Its all very well asking them not to call again, but if you read their terms and conditions carefully, they then store your number listed as 'do not call again'. IE they dont delete your number. This means they could easily pass it on to another firm eventually. I keep a police whistle by the phone for calls like this and blow it in their ear. Very sadly, an unpleasant experience is the only way these parasites are likely to completely de-list you. Otherwise I recommend NOT requesting them to stop calling becauase this only confirms your existence.
pete
 Nov 15th, 2013
I got a phone call from ICM today. They asked if I was Mr Thomas ****** and I replied who are you? The lady said I'm from ICM. I said who are ICM. She said we are calling on behalf of the post office. We are conducting a market survey. I said I'm not interested. I wonder if they got my number from the post office as that's who my line rental is with and I'm ex-directory. This is only the second company to have somehow got my name because I've been careful . No doubt now I'll be getting lots of such calls.
Thomas
 Mar 22nd, 2010
This number is from ICM Direct.

This from their website:

Called by us?

ICM Direct is commissioned to conduct thousands of telephone surveys every year by a wide range of clients who are looking to gather opinions of the population at large or their own customers in particular. Our interviewers are trained to be professional at all times and are given a large range of information to help them deal with any questions that may arise during the course of our surveys and the telephone calls we make. However, questions may arise after the call has ended, or you may want to comment or sometimes make a complaint.
Information and explanations are given below for some of the most common questions asked of us. If you need to contact anyone at ICM as a result of a call we have made please email Neal Smart – neals@icm-direct.com

a) We called you recently and you have a complaint or query
When we make calls we always present a Caller Line Identification (CLI) number – we only ever use either of the 2 following numbers: 020 7073 8250 or 0845 3373183. If you have been receiving calls from other numbers then other companies we have no connection with will have been calling you.

If you do not want us to call you again please email neals@icm-direct.com giving details of your number and ideally the date/time we called. We will add your number to our Do Not Call list to ensure you are not called again by us – this is usually done within 1 working day but may take up to 2 working days. In all cases we will endeavour to respond to you as quickly as possible. NB: if we played an automated message informing you we were unable to pass you to one of our interviewers then we will not call you again on this particular survey. Again, if you do not want us to ever call you again please mail neals@icm-direct.com.

Please be assured we are registered under the Data Protection Act 1998 as a Data Controller and any numbers you supply to us will be stored only so that we do not call these numbers in future. We will never pass your number to any one else and can also add mobile numbers or landline numbers to our Do Not Call list.

b) Where did you get my telephone number from?
There are 2 main ways in which we may have obtained your telephone number:

1: we are often commissioned by companies to conduct surveys on their behalf with their customers: this ensures an independent, unbiased approach to collecting opinions and helps companies get an accurate picture of their customers’ views. In such cases we would have been passed customer details by the company commissioning the research;

2: some clients want their surveys to be nationally or regionally representative of the population. In such cases we will have randomly generated your phone number through a widely used Market Research method called Random Digit Dialling. This means we take a “seed” number, that isn’t called, and then change the last digit to create new numbers. For example, 020 7428 7870 would be changed to 020 7428 7871, 7872, 7873 etc. Because these numbers are generated randomly we hold no personal information related to them: indeed, until we call these numbers we do not know if they exist as live telephone numbers.

c) Why do you call me when I am registered with the Telephone Preference Service/TPS?
ICM do not sell or market any products - the purpose of our calls is always for research, the answers to which are completely confidential and only ever passed on to clients in an aggregate form. As a Market Research company conducting surveys ICM are exempt from TPS guidelines as TPS was set up to allow registration by those who do not wish to receive sales and marketing calls: this is stated in the letter TPS send out to all those who register with them,

“Your TPS registration will not stop calls from companies involved in market research...”and on the TPS web-site it states in FAQs:
17. Will registering on the TPS stop market research calls? No, market research calls are not covered in the Privacy and Electronic Communications (EC Directive) Regulations 2003 therefore companies conducting these types of calls are still allowed to call a TPS registered number. If you do not want to receive such calls, inform the caller to remove your details from their call lists.

If you want to register with TPS to prevent sales or marketing calls please follow this link:http://www.tpsonline.org.uk/tps/

TPS is a free service.

d) Why did you call me in the first place?
ICM are commissioned to conduct research by a very wide range of organisations: including amongst others Political Parties, Charities, Newspapers, Local Authorities, Government Departments and businesses from the telecoms to the energy production to the insurance sectors.

All these organisations share the same need of finding out what people think so that they can better move their organisations forward: this is the over-riding reason for them to commission research and the reason we will have called you.

e) Company Information
Company Registration No: 3543454
Data Controller Registration No: Z5242749
Quality certification: ISO 9001-2000
Certificate no:FS67676
Caller ID: 0845 3373183
Caller: ICM Direct

I'm gonna tell em not to call, but if they ignore the request, I OFFER to answer a survey at consultancy rates of £500 for up to 30 minutes, and that if they do call that will be codered their irrevocable and unconditional ACCEPTANCE of my offer and a legal CONTRACT will then exist between us, payment within 30 days of invoice, please, and any costs in pursuing payment after this time will be to their account.

Parasites.
Anonymous
 Dec 18th, 2009
This number is from ICM Direct.

This from their website:

Called by us?

ICM Direct is commissioned to conduct thousands of telephone surveys every year by a wide range of clients who are looking to gather opinions of the population at large or their own customers in particular. Our interviewers are trained to be professional at all times and are given a large range of information to help them deal with any questions that may arise during the course of our surveys and the telephone calls we make. However, questions may arise after the call has ended, or you may want to comment or sometimes make a complaint.
Information and explanations are given below for some of the most common questions asked of us. If you need to contact anyone at ICM as a result of a call we have made please email Neal Smart – neals@icm-direct.com

a) We called you recently and you have a complaint or query
When we make calls we always present a Caller Line Identification (CLI) number – we only ever use either of the 2 following numbers: 020 7073 8250 or 0845 3373183. If you have been receiving calls from other numbers then other companies we have no connection with will have been calling you.

If you do not want us to call you again please email neals@icm-direct.com giving details of your number and ideally the date/time we called. We will add your number to our Do Not Call list to ensure you are not called again by us – this is usually done within 1 working day but may take up to 2 working days. In all cases we will endeavour to respond to you as quickly as possible. NB: if we played an automated message informing you we were unable to pass you to one of our interviewers then we will not call you again on this particular survey. Again, if you do not want us to ever call you again please mail neals@icm-direct.com.

Please be assured we are registered under the Data Protection Act 1998 as a Data Controller and any numbers you supply to us will be stored only so that we do not call these numbers in future. We will never pass your number to any one else and can also add mobile numbers or landline numbers to our Do Not Call list.

b) Where did you get my telephone number from?
There are 2 main ways in which we may have obtained your telephone number:

1: we are often commissioned by companies to conduct surveys on their behalf with their customers: this ensures an independent, unbiased approach to collecting opinions and helps companies get an accurate picture of their customers’ views. In such cases we would have been passed customer details by the company commissioning the research;

2: some clients want their surveys to be nationally or regionally representative of the population. In such cases we will have randomly generated your phone number through a widely used Market Research method called Random Digit Dialling. This means we take a “seed” number, that isn’t called, and then change the last digit to create new numbers. For example, 020 7428 7870 would be changed to 020 7428 7871, 7872, 7873 etc. Because these numbers are generated randomly we hold no personal information related to them: indeed, until we call these numbers we do not know if they exist as live telephone numbers.

c) Why do you call me when I am registered with the Telephone Preference Service/TPS?
ICM do not sell or market any products - the purpose of our calls is always for research, the answers to which are completely confidential and only ever passed on to clients in an aggregate form. As a Market Research company conducting surveys ICM are exempt from TPS guidelines as TPS was set up to allow registration by those who do not wish to receive sales and marketing calls: this is stated in the letter TPS send out to all those who register with them,

“Your TPS registration will not stop calls from companies involved in market research...”and on the TPS web-site it states in FAQs:
17. Will registering on the TPS stop market research calls? No, market research calls are not covered in the Privacy and Electronic Communications (EC Directive) Regulations 2003 therefore companies conducting these types of calls are still allowed to call a TPS registered number. If you do not want to receive such calls, inform the caller to remove your details from their call lists.

If you want to register with TPS to prevent sales or marketing calls please follow this link:http://www.tpsonline.org.uk/tps/

TPS is a free service.

d) Why did you call me in the first place?
ICM are commissioned to conduct research by a very wide range of organisations: including amongst others Political Parties, Charities, Newspapers, Local Authorities, Government Departments and businesses from the telecoms to the energy production to the insurance sectors.

All these organisations share the same need of finding out what people think so that they can better move their organisations forward: this is the over-riding reason for them to commission research and the reason we will have called you.

e) Company Information
Company Registration No: 3543454
Data Controller Registration No: Z5242749
Quality certification: ISO 9001-2000
Certificate no:FS67676
Caller ID: 0845 3373183
Caller: ICM Direct

I'm gonna tell em not to call, but if they ignore the request, I OFFER to answer a survey at consultancy rates of £500 for up to 30 minutes, and that if they do call that will be codered their irrevocable and unconditional ACCEPTANCE of my offer and a legal CONTRACT will then exist between us, payment within 30 days of invoice, please, and any costs in pursuing payment after this time will be to their account.

Parasites.
Anonymous
 Dec 18th, 2009
who call me 04.06.2009 17.44??????
08453373183
 Jun 05th, 2009
Keeps calling. I don't answer. Very annoying
fedup
 Jun 03rd, 2009
two missed calls from this number
mi9ssy
 May 26th, 2009
number of calls to my answer machine. - left no message
m
 Mar 21st, 2009
number keeps ringing then hangs up
andy
 Jan 28th, 2009
I've had missed call of this number too.
sarah
 Oct 29th, 2008
no-one there when i answered
leah
 Oct 27th, 2008
4 minute survey on politics, car driven, job, shopping
juli
 Jul 24th, 2008
missed call, no message
Amy
 Jun 10th, 2008
Female researcher purporting to be from company called ICM was calling in respect of a survey re: Muslims and perceptions about Muslims. I asked how they obtained my number which was replied with the fact that my number was a randomly dialled number - yes of course it was! I think this is their way of circumventing regulations imposed by the Telephone Preference Service. Not impressed! Told her I didn't wish to be involved in the survey and wished her a nice day...
Paul
 May 27th, 2008
Rang - performed a survey about blood donations and then started asked personal questions
Wayne
 Sep 12th, 2007
Kept ringing at least a couple of times a day. I eventually accepted the call and hung up straight away. I've had no calls since so reckon as i accepted the call it's marked off on their system.
Gilly
 Aug 20th, 2007
Wife took call and caller politely asked if there was a man there. My wife said no and they just hung up.
David
 Jul 12th, 2007
Missed call from unknown source.Did not answer back
Ian
 Jul 09th, 2007
number called and i didnt pick up as didnt recognise number.
steve
 May 09th, 2007
Rings with survey questions - has now rung 5 times.
Rebecca
 Apr 25th, 2007
Had a missed call
Mike
 Apr 25th, 2007
I had a missed call on the cell - i live in denmark!
Lars Bastholm
 Apr 24th, 2007
Had two missed calls from this number in the last few days.
Nick
 Apr 24th, 2007
Had a missed call from this number, not listed by any bank or organisation I know of.
Gabe
 Apr 19th, 2007
Number rings with survey questions
Josh
 Apr 19th, 2007
number keeps ringing then hangs up
s pattman
 Apr 15th, 2007

26 Comments