Very rude. They use a recording warning me my "warranty is about to expire", and this is my "last chance to extend the warranty" (I have a 96 Buick). When i get through they promise to take ne off the list, but never do.

Tonight I told the live person I have a ten year old car. He called me a liar and hung up.
Bob Hanek
 Feb 28th, 2009

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