Metropolitan Collections Services. They work for HSBC as debt collectors. (Also linked to DG solicitors and Central Debt Recovery)
If you can get through to people in the UK you will be just fine. I took their number and my "reference number" and called back and got my payments sorted. Theyve got loads of advice if youre hard up too.
Metropolitan Collection Services is HSBC's debt collection arm. Operatives seem to have American accents, but the head office is
based in Birmingham. It is almost impossible to explain a genuine problematic situation and expect any empathy from these automaton twits.
Keep getting hassled by Metropolitan Collection Services. Have tried to explain situation and make reasonable offer, but operatives are generally rude, aggressive, inflexible and unwilling to assist in getting around a particularly stressful period.