Lady said she was calling about my claim for bank charges and that she would sent me out a pack. She had quite a lisp so I couldn't quite hear which bank she was calling from. I asked who who she had called, and she repeated who she was, I told her she had already told me who she was, I wanted her to tell me who she thought I was, or was this just a random call. She asked if I didn't I know who I was, she became irate and hung up. I'd say she needs a bit more training if shes going to get one over on me !!