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Who Called Us

The phone is ringing, and I don't recognize the number,
All Caller ID says is, "NAME UNAVAILABLE".
Please help me figure out who is calling and what they want

visafraudprevention
Toll-Free

visafraudprevention from First Financial Bank

42 calls reported from this number. According to 10 reports the identity of this caller is visafraudprevention

Report a phone call from 877-585-6486

Comment on calls from 877-585-6486

26 Comments

September 23rd, 2014   MN

Legit. I called my bank first after I received a message from this phone number because I am always skeptical of things like this. My bank verified that there were several unauthorized transactions that had been declined and they were putting a hold on my card. So glad they caught it!

October 7th, 2013 Theresa IL

I received 2 calls from this number today had to do my research and looked this number up on google, Saw something about TCF bank so I decided to call the number back, they asked me for my information which I refuse to give. Prefer speaking to a live person. Once I got the live person I told her I was returning a card she asked my name I told her and she gave me the infor that I neeeded. This was about a tranaction that I did with my
card today, I told her I was aware of it. Glad they called just incase!

February 14th, 2012 Sean FL

I just got a call from them, and it seemed legit. They knew about my previous transactions...

February 11th, 2011 Anthony IN

this number is legit. i have a TCF account and i bought a bike online last night and they simply wanted to verify the transaction since it was over $500. everyone was really helpful and courteous, it only took about 3 minutes on the phone and all was well.

November 14th, 2010 Tony CA

This number is legit. However, the safest route is to call your bank directly. In my case, that was TCF. They then connected me with Visa Fraud Protection. They were calling because I flew to San Francisco and used an ATM at the SF airport. They wanted to verify it was legit since it was out of state. The only way you will get the calls to stop is to verify your transactions. Just call your bank directly if you are nervous about calling this number directly.

June 30th, 2010 Wendy ID

Visa fraud protection is a fraud. Cancel your card right away!!

May 12th, 2010 Rachel CO

I keep getting calls from this number, they say nothing at all. I have read the other posts and I think this is a fraud. I called the number back and it said exactly what the other posts said. I don't even have any type of account with TCF, so why would fraud prevention be calling me? because they are phishing,obviously.

April 1st, 2010 Rich AZ

Hard to tell if these folks are for real. They say the ONLY way to get them to stop calling is to call TCF and give them all kinds on sensitive info. RED FLAG!!!

March 16th, 2010 lee MN

I got a phone call from this number after I made an internet purchasae. I let it go to voicemail and got message about it being fraud prevention. I did not call back but called the number on the back of my card. The lady told me that it is a legit number and it was probably because one PayPal transaction took out $1 and put it back in. Weird. But the lady transferred me to fraud services and I verified the transactions so that they won't shut off my card! It was a hassle, but I love that they do this to protect me.

March 8th, 2010 robert FL

the # is for VISA Fraud Prevention... I've talked to them numerous times in the past 4+ years... I do many internet transactions & they are questioned at times & I'm grateful that they will verify transactions, etc. One time I had multiple trans. of just $1.50 x6 at one time and sure enough they called to verify becaue of the suspicious nature of the trans... If you're not sure then just call them back & enter in the wrong credit card info. into your phone & that will put you right in touch with a live operator/person!

June 9th, 2009 aaron MI

I don't know why people are saying 877-585-6486 is a scam. I just got the call, ignored it and listened to the message. First I googled it and found this page, then I called TCF/VISA with the number on my card and they confirmed it was legit and transferred me to fraud prevention services where I spoke to an incredibly nice (and sexy sounding!), patient and helpful woman from Colorado that wanted to verify my recent transactions. I'm sure because I went on a little ebay spending spree!

The smart thing is for people to call the number on your card to be sure instead of trusting any of us since there are conflicting reports here. The only reason I didn't do that first was because I wanted to see if I could find that number on the VISA website so I could trust it and then just call that number directly since I know from experience what a time wasting pain in the ass calling the main TCF/VISA number is and I was hoping the fraud number wouldn't be as bad! As it turns out I didn't find that info out and true to form the TCF number was a pain again, it's damn near impossible to get the robot to let you speak to a human! In fact my first attempt ended in getting disconnected after several minutes of trying!

Now why didn't I ask for that lady's email? She was so nice and her voice and demeanor were so soothing she made me feel like I was being caressed to sleep while being told a nice bedtime story! hahaha. except the bed time story was about transaction amounts! :)

March 4th, 2009 Bonnie

I received a call today, 03/04 @ 01:26 PM EST. The call began with a recording advising because of my excellent pay history, I qualify for my interest rate on my VISA card to be as low as 6%. If interested, press 9 for the next available representative. I pressed 9, got a live person who reiterated the message I just heard. She then asked if I would be interested in the lower interest rate and if I heard of this offer. I responded I would be interested in a lower rate, but asked her why she is calling and not my Credit Union to offer me this rate.
The caller hung up on me. I *69 for caller Phone #. I called the number from Return Call Service, 407-000-4718, and the line is dead. It does not dial or ring through.

February 3rd, 2009 Margaret MN

I verified the number with TCF, and they said it is legit. When I called the number, a recording asked me to enter my entire card number. When I didn't enter anything, the recording said to press 0 if I wanted to speak to a representative. I did. She asked for my last name and state, which I gave her. Then she named my city correctly and said for verification to give her my zip code. I did. Then she correctly gave me the 1st 3 digits of my social security number, and asked for me to give either the middle 3 or the last 4. I gave the last 4. She never asked for my card number. Then she correctly gave me the amount of a large transaction I made this morning with a company in another state. When I confirmed that it was valid, she said she would remove the fraud alert from it. I am certain this is not a scam, but I sure wish they would find another method to handle these things. I wasted an hour checking this all out before I was convinced.

January 15th, 2009 anony MI

my situations a bit different:

i keep getting calls from this number asking about activity except the name and last 4 digits of the card number they give me is NOT me. Ive been getting these calls maybe 3-4 times in a week every few months and each time i call them and tell them that im not that person. the only thing i ever give them is my telephone number since they already have that but ive never given them my name or card #.

im starting to get very suspicious about this since i keep getting the calls every few months. they always ask for a benjamin reynolds. i was wondering if anyone else gets calls for this person or if its a true misunderstanding

January 13th, 2009 Ranjan IL

Today(01/12/2008), I got a call from 877-585-6486 and the machine at other end told I need to call back to some number so that my transaction can be verified. But I don't even have a TCF bank Visa card.

December 25th, 2008 Ken MN

*******This isn't fraud prevention. It is fraud itself. DO NOT give any information to them. ALL THE POSTINGS SAYING THAT IT'S LEGIT IS THE FRAUD POSTERS. DO NOT GIVE ANYTHING OUT. CALL TCF AND AND CLOSE YOUR ACCOUNT RIGHT AWAY IF YOU GAVE THEM ANYTHING.

November 25th, 2008 Tony MN

This is legit for visa fraud. my card number was was stolen and 300 dollars was withdrawn from a different state 3 min after i used it in my home state. that number called and asked if i approved these purchases, said no and my card was blocked. called tcf after and they saw it was blocked by visa.

again like the others said DO NOT take my word for this type of stuff. Worried at first too, but they only ask for parts of your ssn and acct number vs most scam sites want the whole number.

October 22nd, 2008 Mike MN

This is the correct number for Visa Fraud Prevention Services. This number is mainly used for their TCF interactions. Although, as stated, with anything concerning credit card numbers or other personal information, it is always safer to call the bank first to verify the number.

August 30th, 2008 Jacie MN

This number is valid... I called my TCF branch and they verified that it is correct. I entered my info and they read off some recent transactions, and I said they were mine (even though there were no big purchases or anything... weird). Anyway it was fine (I was weary too!).

August 23rd, 2008 Shridhar MI

TCF Bank VISA Hoax. They ask for your credit card number...

July 10th, 2008 Noggle MN

This number is legit, you need to enter some info and verify some of your last transactions.

June 8th, 2008 Dan MN

This is a legit number. After receiving a call from them, I asked them for their number and hung up. Then called TCF (Found this number on the TCF webpage www.tcfbank.com ) and asked them for the number for the TCF Visa Fraud center. They gave me this same number. I then called the fraud department back (they then asked me for a lot of personal information, so it was good to know I was calling a legit number) and they were able to clear the issues of suspected fraud.

PLEASE do NOT take my word for it though. If this happens to you, I suggest you do the same thing I did. Always hang up and call them back, and always verify the number before calling them back. The caller ID can be faked, and they can also give you the correct callback number but not be legit. Do not take my word, call TCF yourself to get this information. It is unacceptable to train people to give away their personal information on the phone when being prompted by someone rather convincing or if they happen to already know a few things about you, which doesn't prove anything. Do not buy into any excuse that prevents you from doing all these steps to verify.

May 3rd, 2008 Anonymous MN

I received this call earlier this morning and was wondering why this occurred, so I immeidiately checked my account and all appeared well. From this, I called TCF to ensure that they do in fact have a fraud prevention service--they do, and it's for purchases made on you VISA check card. You can have the TCF customer service rep verify the phone number as well for the prevention service and it will match per the call/voicemail you received.

Once you call the number, you enter your card # and other info, they read off recent transactions and you confirm whether or not these transactions were in fact purchased on your behalf from your VISA card. I actually felt relieved when I received this call as I did make several online purchases the previous day from various trusted websites, so it looks as though they are monitoring purchase activity and if it looks suspicious enough (from their perspective), they will call you to ensure that it's you making these purchases on your VISA and not someone else.

This is a completely secure and safe service to call, but don't take my word for it--do your own research as I did (I was highly suspicious as well), review your account/purchase activity and call your local TCF branch to confirm their prevention information.

April 12th, 2008 John

I got message saying that the problem last transaction. I do not believe them. I checked my bank and eveythink is ok. They are just traying get your identity. DO NOT CALL

February 26th, 2008 alayne MN

DO NOT CALL THIS NUMBER AND GIVE OUT ANY PERSONAL OR ACCOUNT INFORMATION - NOTHING!

May 11th, 2007 Ray CO

This is the TCF Bank VISA Fraud center. Its not a bill-collector or such.
Though i DO wish they would unblock their ID