Who Called Us

Dude, I didn't get a Dell!
This is the second call I've received from them on my cellphone. Maybe someone had my number before, as I have never owned any Dell products. (I didn't answer, just taking the fact from everyone saying it's a Dell call.)

Dell Extended Warranty Service Department, didn't want it when I bought it, don't want it now.

These guys are calling because I purchased something from them a year ago and they are trying to sell me an extended warranty. Ain't gonna happen!

For the last month, about every 3-4 nights, I have been receiving calls from the 1-800-847-4084. The calls are usually 8:45 (2045 hours); I am usually sound asleep at that time and want the calls to stop. My phone number is on the "do not call" list, but apparently the person or company ignores it.

It was Dell. I only answered because I was waiting for a call from another company and thought it might be them. Someone with very bad English asked for me. Then I was told she was from Dell and that the call would be recorded. I told her that I don't talk to people who record me and had to reason to talk to anyone at Dell. She persisted. I told her it is illegal to tape people without permission and hung up. We have two Dell computers and believe me, we won't be purchasing another when we need a new one. I checked the caller ID log -- they have called at least 6 times in the last 3 days -- I just didn't notice because I wasn't at my desk. If they want to talk to me, they can identify themselves on the caller ID and not tape me. What is the reason for the tape??? To see how poorly their people speak English? If so, they don't need to tape me to do that - they can stand right there and listen. Oops -- I forgot -- hard to be there to listen when the call center is on another continent!!

The caller asked for a name similar to mine, she may have been trying to say my name but her English was so bad that I thought she was asking for someone else and since the Caller ID only had a phone number I wasn't going to ask if she was really looking for me.

This is Dell. Almost impossible to remove from call list. Have called twice and talked with them on online chat.

We have received multiple calls; and, I have talked to these people twice. The first time I asked to be removed from their call list. The second time I was a little more rude; but, I doubt it will do much good. This is definitely Dell. Maybe if we tell everyone to stop buying from them, they'll get the message and improve their calling etiquette. I doubt it... Furthermore, Dell ain't that great a computer and I think I can speak with some authority - my degree is communications technology with emphasis on computers.

It probably is Dell. We allowed our daughter-in-law to have a Dell laptop delivered to our house because where she (and our son) lives is out in the country; they both work... we're retired and home most of the time - we/they got the computer. However, now we are receiving mail at our address for Michelle... the rest is pretty obvious. Rather than delivery address, Dell ought to be concentrating on billing address; but, I don't care enough about them to point that out. They're gonna end up alienating a lot of people and lose potential customers - like me!

I sent emails to all of those executives listed on another site. Most email addresses were dead, but I did get someone's ear. A ticket was opened and after several days I got the email below. I'm sure Azam would be happy to help anyone else who wants to stop the pestering!

Here is his first email:

Dear Jim,
This email is with reference to the email that reached our Corporate office. We appreciate you taking the time to bring our attention to this incident. We regret the phone inconvenience and I will take care of this issue. Please verify your billing zip code on Dell records and I will get back to you with a resolution.

I can also be reached at 1-800-624-9897, Ext. 72-83898. I am looking forward to a response from you at the earliest.

Regards,

Azam Mohammed

Dell | Executive Customer Support Team

Phone +1 800 624 9897, Extn: 72-83898

My work schedule is 8:00 am - 5:00 pm CST Monday to Friday.

Customer feedback | How am I doing? Please contact my manager kapil_gupta@dell.com


======================= Good luck all, Jim ===========================

I tried T's link several different ways. Either is no longer works or I didn't do it properly cause it just redirected me to my webservers main page. To bad 45 days is better than never.

Since no message was left by this # I don't know who called. I do not plan on calling this # back to find out either. How rude to call and not leave a message. If this person or company wanted a call back they would have left a message. I am on the National DNC list however this makes little difference in the calls we get, just the messages left on our machine. If they don't give up after several calls I will block them. Of course this isn't a perfect solution either since I can only block 12 #'s at a time. In order to add this # to my list I have to remove one of my other numbers. I have spoken to the phone company about this and all they can suggest is what I am already doing remove the oldest # on my list and add the new one. They can't increase the number of calls I can block, I have asked them if they could. I don't want to get stupid with people and say or do anything that would increase them calling so I do nothing until like I said they call so often I have to block them. I wish there was a better solution to the problem but to date there isn't. Dell or not National DNC list or not.....it is all very frustrating.

The Dell we own is the last friggin' Dell we'll EVER buy. I hope they think the cost in lost customers is worth the money they're spending on these punjabs to pester people day and night. Got a call the other night at 9:50PM!

Just to let you guys know. Don't try to tell them to stop calling. They have been calling me all day now. They are realy starting to piss me off.

It's Dell Extanded Service and Support. If you copy and paste the link below, fill out the information you will be removed from Dell Canada's Communication List. But it will take up to 45 days for them to process your removal request.

ausoladcacm.us.dell.com

"hello" "hello" no answer they just hung up

This is Dell's Extended Service and Support.